We're happy to help. Most questions are answered below — if not, email us and we'll get back to you.
One clear, well-lit photo of a single pet, facing the camera, with the whole head and body visible. Avoid blurry, dark, or busy photos for the best animation.
Before generating anything, we check that the image clearly shows a pet. Photos that mainly show people, objects, screenshots, or that are too unclear to recognize a pet are declined. Try another clear photo of your pet.
Generating an action usually takes a short while and runs in the background. You'll see your pet's live action once it's ready.
Free includes one pet and a demo action so you can try the experience. Pro adds up to three pets, twelve generated actions each month, and higher-quality exports with no watermark, on a monthly or yearly subscription.
Subscriptions are billed through your Apple ID and renew automatically until cancelled. You can manage or cancel anytime in Settings → your Apple ID → Subscriptions on your device. A yearly plan may include an introductory free trial; you won't be charged if you cancel before the trial ends.
You can delete an individual pet from within the app, which removes its photo and generated videos. You can also delete your entire account and all associated data. See our Privacy Policy for details.
Use the "Restore Purchases" option on the Pro screen while signed in with the same Apple ID you used to subscribe.